Dispute Resolution Policy for Perfectly Planned Events

1. Purpose
This Dispute Resolution Policy aims to provide clear guidelines for resolving disputes that may arise between Vendor (suppliers), users, and our Website.
The policy ensures that all conflicts are handled fairly and efficiently while maintaining trust between all parties involved.
This Website will retain the monies for the Services pending the Services being provided to the satisfaction of the User and Vendor Supplier.

2. Scope
This policy applies to:
 Supplier Vendors: Individuals or entities who provide goods or services via the Website
 Users: Individuals who order services/products through the Website
 Platform: The Website the online intermediary that facilitates transactions between suppliers and users.

3. Definitions
 Dispute: The monies are retained by the Website when a contract is made between the User and the Supplier. Any Dispute relating to the provision of the Service.
 Party: Refers to either the Vendor Supplier, or user.

4. Confidentiality
All dispute resolution processes will remain confidential. Only the parties directly involved in the dispute and necessary platform representatives will have access to the details.

5. Dispute Resolution Procedures

1. Informal Resolution
THE WEBSITE encourages all users and suppliers to resolve disputes informally by communicating directly with the platform’s support team or through the platform’s resolution tools. This process may involve online chats, emails, or phone calls with customer support.

2. Formal Resolution
If the dispute is not resolved informally, the following steps should be taken:
a. Submission of Formal Complaint
The party must submit a formal complaint through THE WEBSITE’s dispute resolution portal, detailing the nature of the issue, the parties involved, and any prior attempts to resolve it informally.
b. Platform Review
THE WEBSITE’s dispute resolution team will review the complaint, gather information from all parties involved, and conduct an investigation if necessary. This may include reviewing transaction records, communication logs, and terms of service agreements.
c. Mediation
A mediator appointed by THE WEBSITE will facilitate discussions between the parties to work towards a mutually agreeable resolution. This may involve online mediation sessions or written proposals.

3. Resolution and Outcome
Within [X] days of the formal complaint submission, the platform will propose a resolution. The decision will be communicated to both parties through the platform's messaging system, and any necessary actions (e.g., refunds, account adjustments) will be implemented accordingly.

6. Appeals Process
If either party is dissatisfied with the resolution, they may appeal the decision by submitting an appeal through the platform’s support system. Appeals will be reviewed by senior management or an independent third-party arbitrator, and a final decision will be provided within 3 days.

7. Unresolved Disputes
Parties have the right to take their dispute to a small claim court or another suitable court if mediation or arbitration fail to resolve it.

8. Responsibilities
 Suppliers and Users: Responsible for reading and understanding the platform’s terms and conditions, cooperating with the dispute resolution process, and engaging in good faith negotiations.
 THE WEBSITE: Responsible for facilitating the dispute resolution process, maintaining confidentiality, and ensuring timely and fair resolution of disputes.

9. Review of Policy
This policy will be reviewed periodically to ensure it remains effective and up to date with legal requirements and platform changes.

10. Contact Information
For questions regarding this policy or to submit a formal complaint, please contact Perfectly Planned Events at the contact us page.