Website Terms and Conditions for A User (Consumer/Customer) in Respect of Events Perfectly Planned Limited
About Us
Company information. We, EVENTS PERFECTLY PLANNED LTD (with company number 15842937), is a registered company in England and Wales. Our Registered and principal place of business is 7 Bell Yard, London, England, WC2A 2JR. Our VAT is [VAT NUMBER]. We own and maintain the https://perfectlyplannedevents.uk/ (the ‘Platform’/Website/Domain’). Contacting us. If you have any questions or a new inquiry, please contact us via our email address: hello@perfectlyplannedevents.uk.
Our Services
We host and maintain a platform that allows you to find a wide variety of service providers which we have defined as Vendor Suppliers. The Services are offered only in the UK and that you have the legal capacity to enter in these Terms.
It is important to remember that we are not an events company but a platform for Vendor Suppliers to advertise their services be it a chef, musician or comedian and allows you as a User of the website to choose these Suppliers under a safe and secure environment. We are neither a user or supplier. It follows that we are not responsible for anything that occurs when you use our Platform. We do however audit and vet our Vendor Suppliers and within our contractual relationship with these Vendor Suppliers they must adhere to our terms and conditions and rules of good behaviour and practice. If you are a Vendor Supplier then please read the Vendor Suppliers Terms.
We have an acceptable use policy which forms part of these Terms and you are now allowed to bombard, or harass any Vendor Suppliers needlessly or to “crowd” the site with repetitive requests. Our search facility allows you to find a Vendor Supplier anywhere in the UK but this may not be possible in all instances. We do however welcome feedback and how we can improve our availability so do reach out to us.
HOW TO USE OUR PLATFORM
You must register with us before you can book a Vendor Supplier. However this does not automatically entail you to a booking. As will always be the case this will be dependent on availability and the Vendor Suppliers’ calendar availability.
As part of the registration procedure, you will need to supply us with your data including your date of birth and residential address in order to access certain portions of the site. To access the website, you must set up a password and utilise it. You should be able to change your password at any moment, and it should be safeguarded. You are solely responsible for ensuring your password is protected.
You will be only able to use the Services on our Website once you have accepted the email from us acknowledging your email.
HOW THE WEBSITE WORKS?
When you find a Vendor Supplier you book via our platform and pay your monies for the event directly to us which we will hold on your behalf until such time as the Services have been supplied. We maintain the right to be fully aware of the exchanges and discussions between you and our Vendor Suppliers in order to make sure that everyone is in a secure environment.
We shall confirm the booking on both your and the Vendor Suppliers benefit. Whilst we are not required to conduct extra investigations to confirm our Vendor Suppliers’ identities, backgrounds, legal status, or qualifications we do carry out audits from time to time but you are urged to use your common sense and carry out all necessary checks on their own before making a reservation
As a user you are fully protected by our Vendor Protection Plan ( VPP) in the event that the Vendor Supplier cancels for whatever reason you will get a refund of all funds spent less 5% administration fee. These monies will be refunded to you within seven days of the Vendor Supplier cancelling.
At all times you will be charged 5% of the service fee as charged by the Vendor Supplier
3. Our Promise to you
3.1 All service rates are directly set by the Vendor supplier. You will be charged 5% fee in respect of the booking for but there will be no refund if you cancel. You understand and agree that when you trade with Vendor suppliers, their terms and conditions as well as these terms and conditions shall be applicable.
3.2 In order to make a reservation via our Platform you will need to input the details of your credit or debit card. For deposits only, we accepts all major credit and debit cards. Until the Vendor Supplier receives and approves the payment your date and reservation are not guaranteed. Reservations are not finalised until this occurs. If the Vendor Supplier has not confirmed it, the reservation will not go through. After receiving your payment, the Vendor Supplier has seven days to accept or reject this booking. This is done as an extra precaution to ensure the Vendor supplier is aware of your booking and available to attend your event. We cannot accept or reject reservations on behalf of the supplier.
Refunds
3.3 You may cancel a reservation by contacting customer support agents or using their online account. After the booking has been confirmed, the cancellation needs to be verified by both you and Vendor Supplier. Your reservation will be either non-refundable or refundable in line with the particular T&Cs of each Vendor supplier. You understand that if you cancel a non-refundable reservation, you will not be reimbursed. You may cancel refundable reservations up to 21 days prior to the event, and you will receive a full refund. After these 21 days, the reservation is non-refundable, and if you have to cancel, the payment is not returned.
Disagreements
Contract Formation
Offer and Acceptance
As a user a contract with you exists when you pay for the services of a Vendor Supplier. The listings on our Website are an invitation to treat only. You are able to book these services through our Website. Any contract between the you and the Vendor supplier is formed when you have accepted the vendor supplier’s offer by booking their services through this Website whereupon you will receive a confirmation of booking email.
Terms that may apply to you
During your visit to our Website the following terms may apply to your use of our site:
Our Intellectual Property (IP) Notice [link] provides information about the IP on our Site;
Our Acceptable Use Policy [link] sets out the terms between you and us under which you may access our website;
Our Disclaimer Notice [link] determines the exclusion of our liability for your use of the site
Our Privacy Policy and Cookies Notice [link] contain information that is transferred to your computer’s hard drive;
License to use this website
You represent that you are legally able to accept these Terms and Conditions, and have the legal capacity to form a contract. Under English law you must be 18 years or older. You cannot form a contract if under English Law if you are minor. You accept that you will provide true and accurate information and not seek to misidentify yourself. We reserve the right to report you to the authorities including the police if we are concerned you are acting fraudulently with criminal intent. The website is brought to you as our latest update, you must not copy, print, download our content for your personal use without first retaining all copyright and other proprietary notices contained thereon. If you are using our website on behalf of a business, company, charity or other organisation then the organisation in question is too subject to these terms and conditions.
Accuracy
Website information. We take reasonable measures to ensure that the information on our website regarding our Vendor Suppliers and their prices are accurate and up-to-date. However, changes and errors sometimes occur, and we urge you to clarify prior to entering in to a contract the terms upon which you are willing to pay for the Services.
Prevention of errors. To prevent errors you must use your best efforts to identify any errors or any concerns that you may have and report them to us. In the event that the information does not match the Servies for which you contracted with the Vendor Supplier you must notify us immediately in accordance with these terms.
Fees and payments
Fees. The fees advertised by our Vendor Suppliers are subject to being confirmed by an email by the Vendor Supplier to establish a contract with you in accordance with the laws of England and Wales.
As a platform provider we exercise all reasonable care to ensure that the fees as advertised are accurate as of the time the data was posted.
Fees/ changes. As a platform provider and there are issues over the fees then we shall act as an arbitrator as to what is deemed fair when it comes to any errors or website malfunctions.
Fees/Prices difference. Despite our reasonable efforts, it is always possible that some fees/pricing errors may occur. Typically, we conduct an audit on all our Vendor suppliers as part of our platform role to ensure that:
In cases where the actual price of the services is lower than listed on our website, we shall charge you the reduced amount at the time of processing; and
In the event that there is a dispute concerning the process/fees as listed on our website, and the Services have not yet been provided then your fees shall be returned to you within 7 days of you being unable to reach an agreement with the Vendor Supplier in accordance with our VPP
Payment methods. Information on payment methods available can be discussed with our representative or found on our [Payment Methods page INSERT LINK TO PAYMENT METHODS PAGE].
Cancellation by you.
Cancellation Notification Procedure. If you wish to cancel your order after we have issued a confirmation invoice to you, you must inform us in writing by email as soon as possible and the effective date of any change shall be the date that we receive written notification from you.
Your cancellation. When you decide to cancel your order, it is essential to be aware of the cancellation charges you may incur. As we incur costs in processing cancellations, the following charges will apply based on the timing of your notification:
After receiving Confirmation and [number of days] before order performance: [amount of money].
Amendments and Changes by Us
Our right to make changes. We reserve the right to make amendments and changes to our services and terms under the following conditions:
Supplier request for changes: Supplier may need to alter services due to unforeseen circumstances. Any significant changes will be communicated to you as soon as possible.
Supplier unavailability: In the unlikely event that a supplier made a mistake in its availability to provide services; or our Website has contained an inaccuracy regarding the availability of a supplier; or supplier was suspended or banned on our website.
Your refusal to accept our Changes. If you do not wish to agree to the changes we have proposed, you must notify us in accordance with these terms of your decision so we will refund any monies you have already paid less 5%.
Our right to cancel
Notwithstanding any other rights we may retain, we reserve the prerogative to suspend the provision of the services to you, or to immediately terminate the contract by providing written notice to you, provided that:
you do not remit payment of any amount owed under the terms of the agreement by the due date; or
you discontinue, threaten to discontinue, suspend, or threaten to terminate operations of a significant portion or the entirety of your business; or
your financial condition declines to the degree that, in our reasonable assessment, it becomes impossible for you to fulfil your obligations under the Contract in a sufficient manner.
The accrual of any rights and remedies by either party at the time of contract termination shall not be impacted by the termination.
Shall remain in full force and effect any provision of the contract that is intended to enter or continue to be in effect upon or after termination, whether expressly or implicitly stated as such.
Our liability: This clause is specifically highlighted for your consideration.
Exclusion of Liability. Nothing in this Agreement shall limit or exclude our liability for:
Death or personal injury caused by its negligence.
Fraud or fraudulent misrepresentation.
Any other liability which cannot be limited or excluded by applicable law.
Limitations on Liability. Subject to clause 13.1, we shall not be liable to you whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with this Agreement for:
Loss of profits;
Loss of sales or business;
Loss of agreements or contracts;
Loss of anticipated savings;
Loss of or damage to goodwill;
Indirect or consequential loss.
Cap on Liability. Subject to clause 13.1, our total liability in respect of all losses arising under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total charges paid by you under this Agreement in the twelve (12) months preceding the date on which the claim arose.
Third-Party Claims. We shall not be liable for any claims made by any third party against you, nor for any consequential, special, or incidental damages arising from or in connection with any third-party claims.
Force Majeure. We shall not be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay is caused by an event beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, fire, flood, or other natural disasters.
Indemnity. You shall indemnify us against all liabilities, costs, expenses, damages, and losses (including any direct, indirect, or consequential losses, loss of profit, loss of reputation, and all interest, penalties, and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with:
Yours breach or negligent performance or non-performance of this Agreement.
The enforcement of this Agreement.
Any claim made against us for actual or alleged infringement of a third party’s intellectual property rights arising out of or in connection with the services provided under this Agreement.
Dispute with other parties
Resolution of Disputes: Any disputes or disagreements between users and Suppliers must be resolved directly between the parties involved. We are not responsible for resolving such disputes and do not provide any guarantees or representations regarding the resolution of disputes.
Our Role in Disputes: While we are not obligated to get involved, we may, at our sole discretion, attempt to assist in the resolution of disputes between users and Suppliers. Our involvement is not an admission of responsibility or liability for the dispute.
Reporting Disputes: Users and Suppliers are encouraged to report any disputes or issues to Us. We may provide guidance or recommend steps to resolve the dispute but are not liable for the outcome.
Legal Proceedings: Should legal proceedings be necessary, the parties involved are responsible for initiating and conducting such proceedings. We will not participate in legal actions between users and Suppliers, except as required by law.
Indemnification: Users agree to indemnify, defend, and hold Us harmless from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with any dispute with another party.
Circumstances beyond our control
Definition. A “Force Majeure Event” means any event beyond Our reasonable control, including natural disasters, pandemics, war, terrorism, government actions, labour disputes, and utility failures.
Consequences. If a Force Majeure Event prevents Us from performing its obligations, we will not be liable for any delay or failure in performance. The time for performance will be extended accordingly.
Notification. We will notify you as soon as reasonably practicable of the Force Majeure Event and its impact on performance.
Termination. If the Force Majeure Event continues for more than three months, either party may terminate this Agreement with 30 days’ written notice.
The correspondence between us
Email is deemed “in writing” for the purposes of these terms.
Any notice provided by one of us to the other in accordance with the Contract or in connection with it must be in writing and delivered by hand, via email, pre-paid first class mail, or another service that ensures delivery the following business day.
It is presumed that a notice has been received when:
When delivered manually, when the notice is left at the appropriate address;
By 9:00 AM on the second working day following the dispatch via pre-paid first class mail or an alternative next-day delivery service; or
No later than 9:00 am the following business day following email transmission.
To establish notification service, it is adequate to demonstrate, in the case of a letter, that it was delivered to the designated email address of the addressee and duly addressed, stamped, and mailed; for an email, that it was transmitted to the specified email address of the addressee.
The aforementioned clause shall not be extended to the service of documents or proceedings related to a legal action.
In general
Transfer and assignment.
In the event that we assign or transfer our rights and obligations under the Contract to another entity, we shall provide you with prior notice in writing or by posting on this webpage.
You may only transfer or assign your contractual rights or obligations to a third party with our prior written consent.
Distinction. Any modification to the Agreement shall solely be legally binding and must be in writing, duly signed by both ourselves and you (or our duly authorised representatives).
Exemption. Should we refrain from enforcing any of your contractual obligations, exercise no recourse against you, or postpone doing so, it shall not be construed as a waiver of our rights or remedies against you, nor shall it be assumed that you are exempt from fulfilling those obligations. Should we choose to waive any rights or remedies, we will do so exclusively in writing. However, this does not imply that we will automatically relinquish any right or remedy pertaining to any subsequent default on your part.
Intensity. Each paragraph functions in isolation within these terms. In the event that any of them are deemed unlawful or unenforceable by a court or other relevant authority, the remaining paragraphs shall retain their complete force and effect.
Rights of third parties. This is a contract between us and you. No other individual is authorised to enforce any of its provisions.